Privacy Policy

1. Introduction

Welcome to TimorShop ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (timorshop.com) and mobile application (TimorShop).

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Personal Information you provide:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Account credentials (password is encrypted)
• Payment information (processed securely by third-party payment processors)

Information collected automatically:

• Device information (model, operating system, unique device identifiers)
• IP address and approximate location
• Browser type and version
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create and manage your account
• Communicate with you about orders, products, and services
• Provide customer support
• Personalize your shopping experience
• Improve our website, app, and services
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Send promotional communications (with your consent)

4. How We Share Your Information

We may share your information with:

• Sellers: Order details and shipping information are shared with sellers to fulfill your purchases.
• Payment Processors: Payment information is processed securely by third-party payment providers. We do not store your full credit card details.
• Delivery Partners: Shipping address and contact information are shared with delivery/logistics partners.
• Service Providers: We may share data with trusted third-party services that help us operate our platform (hosting, analytics, email services).
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, encrypted password storage, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., transaction records for tax purposes).

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at info@timorshop.com.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@timorshop.com
• Phone: +670 7594 4377
• Address: Endrese Manleuana, Dili, Timor-Leste